The key points

  • Book a Value House pickup appointment before travelling.
  • Confirm transport suitability using actual dimensions and handling requirements.
  • Follow the exact model's guidance for transport and first use.

Arrange the appointment and confirm the item

Value House pickup is by appointment, and the warehouse is not open for walk-ins. Contact the team to agree a collection time and confirm the item reference, model and collection details. Check what information the collector needs to bring, especially if another person or a transport company is collecting for you.

Use the conversation to resolve outstanding listing questions. Save the condition description, photographs, warranty information and confirmed accessory list before pickup. Ask whether the appliance will be packaged and which dimensions and weight your transport provider should use. Record these details alongside the appointment so everyone works from the same information.

Choose transport around the appliance

Check the vehicle's usable cargo space, loading opening and suitable carrying capacity with the transport provider. Allow for the item's required orientation and protective materials. A vehicle that looks large enough from outside may have a restricted opening or insufficient internal height for the handling method the appliance requires.

Plan appropriate lifting equipment, people and restraint arrangements with someone competent to move the item. Ask about the loading and unloading process in advance. If you cannot confirm a suitable method for a heavy or awkward appliance, arrange a transport professional with the model information and destination access details.

Read the model's handling instructions

Find the manufacturer's transport and installation guidance before collection. For a washing machine, confirm which transport restraints are required and whether the necessary parts are present. Bosch's guidance, for example, explains that transport bolts are refitted for later moves and removed for use. Follow the instructions for your own model.

For refrigeration, confirm the permitted transport position and the manufacturer's directions before switching on after the move. There is no single orientation or waiting period to apply to every refrigerator. Give the exact model and proposed vehicle arrangement to the manufacturer or transport provider if the instructions leave a question unresolved.

Prepare the destination before collection day

Measure the route into your home and prepare the final space using the installation manual. Share any steps, narrow corners or lift requirements with the people moving the appliance. Confirm where the item will be unloaded and who will be available to provide access at the destination.

At handover, check that the model and included components match the agreed item, and ask about any discrepancy while the details are accessible. Keep your paperwork and handling guidance together for the journey. Arrange any electrical, plumbing or other installation work with the appropriate qualified trade, following the manufacturer's requirements before first use.

Before you buy

  • Confirm the appointment, item reference and collector details.
  • Check packaged dimensions, weight and the agreed accessory list.
  • Arrange a suitable vehicle, handling method and restraints.
  • Prepare home access and read the model's first-use instructions.

Sources & further reading

Prepared with AI assistance using the manufacturer and Australian guidance linked below. Check the exact model’s documentation when planning a purchase or installation.