Big brands.
Little price tags.

At Value House, Factory Second is an umbrella term for an appliance that is not sold as brand new. It can include damaged packaging, refurbished, dented, repaired or ex-display items. A more specific condition may be listed, but an item labelled Factory Second can have any of these conditions. Contact the store with the model number for details about the actual unit.

The general warranty is one year. ASKO and AEG appliances generally have two years, and selected products, including some AEG appliances, have three years where specified on their warranty paperwork. Check the individual listing and the paperwork supplied with your appliance for its exact coverage.

Our main delivery areas are Greater Sydney, Newcastle, the Central Coast, the South Coast, the Blue Mountains and Canberra. Coverage depends on the postcode and appliance. Check your postcode at checkout or contact the store; not every postcode in these regions is automatically covered.

Delivery is generally estimated at up to three days around Sydney and up to one week for farther areas. The store will contact you to arrange a date. These are estimates, and your delivery date must be confirmed.

Select Pickup at checkout and wait for the store to contact you, or contact us through purchase notes, email, a message, WhatsApp or phone. Wait until we confirm that the appliance is ready before travelling. The store will provide the collection address once the item is ready. Pickup is by appointment.

Basic installation is available for eligible washing machines, dryers and fridges for a small additional fee where a straightforward connection is possible using suitable existing connections, without a plumber, electrician or technician. Select the relevant option at checkout and check the current price. Extra work and specialist installation are separate.

Yes. Select old-appliance removal at checkout; it costs $10 per item. The old item must be disconnected and ready for collection, empty, accessible and free from pests. For delivery-only orders, drivers collect a prepared item at delivery. If the drivers are carrying out installation, they remove it during that visit. If a technician is carrying out installation, the technician collects it at the installation visit rather than the delivery drivers.

Pay within two hours of placing a new online bank-transfer order. An unpaid order is cancelled after its payment deadline. Use the order number as your payment reference and check the exact deadline on your confirmation. The store manually checks that the money has been received before changing the order from Pending to Processing. Contact the store before paying an expired order.

We do not generally accept change-of-mind returns, including where an item is as described but does not suit your personal preferences, or where you measured incorrectly. The store may approve an exception. Request an exception within one day of delivery and keep the item in exactly the condition it was in when it left our warehouse. Approved discretionary returns attract a 20% restocking fee based on the amount paid for the returned appliance, plus applicable delivery and collection costs.

Arrange delivery or collection within a maximum of two months. After that, the order may be cancelled under the applicable cancellation terms, or storage may continue at $100 per order per month by arrangement with the store. Do not rely on an additional reminder: contact the store before the holding period ends. Review these terms before purchasing and ask us if you need clarification. Storage fees and cancellation deductions do not apply to delays caused by Value House.