Privacy Policy

Last updated: January 1, 2026

Introduction

Value House ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect information about you in various ways:

Personal Information:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Account login credentials

Automatically Collected Information:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send promotional emails (with your consent)
• Prevent fraud and maintain security
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that help us with shipping, payment processing, and website hosting
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• SSL encryption for all data transmissions
• Secure payment processing through trusted providers
• Regular security assessments
• Limited access to personal information by employees

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Provide personalised content
• Maintain your shopping cart

You can control cookies through your browser settings, but disabling them may affect website functionality.

Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

• Email: hello@valuehouse.com.au
• Phone: +61 433 941 994
• Address: Sydney, Australia