Warranty Information

Warranty Coverage

All products sold by Value House include warranty coverage where stated. The warranty period depends on the product type, brand, and condition, and is shown on the product page under Warranty and/or on your invoice.

Typical Warranty Periods

• 14 Days for selected accessories with fault-on-arrival or DOA support
• 3 Months for selected refurbished or factory seconds items
• 6 Months for some clearance or open-box products
• 12 Months for most brand new electronics
• 24 Months for selected premium items or major appliances where stated

What the Warranty Covers

Warranty covers manufacturing defects under normal use. It does not cover accidental damage, liquid damage, drops, misuse, unauthorized repairs, power surges, or incorrect installation.

How to Make a Warranty Claim

Contact our support team with your order number, a short description of the issue, and photos or videos if available. We may request basic troubleshooting before approving the claim. Once reviewed, we will guide you through the next steps.

Proof of Purchase

Please keep your invoice or receipt, as it is required for all warranty claims.