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Shipping Information - Value House

Shipping Across Australia

We ship Australia-wide using trusted courier partners. Shipping costs are calculated at checkout based on your location and the size/weight of your order.

Estimated Delivery Times

Location Standard Delivery Express Delivery
Sydney Metro 2-4 business days 1-2 business days
Melbourne Metro 3-5 business days 2-3 business days
Brisbane Metro 3-5 business days 2-3 business days
Other Capital Cities 4-7 business days 2-4 business days
Regional Areas 5-10 business days 3-6 business days
Remote Areas 10-15 business days 5-10 business days

Note: Delivery times are estimates only and may vary during peak periods, public holidays, or due to unforeseen circumstances. Large items like TVs and appliances may require additional delivery time.

Shipping Costs

Shipping costs are calculated based on:

  • Your delivery location
  • Size and weight of the items
  • Selected delivery speed (standard or express)

The exact shipping cost will be displayed at checkout before you complete your purchase.

Order Processing

Orders are processed within 1-2 business days of payment confirmation. You'll receive a confirmation email with tracking information once your order has been dispatched.

Tracking Your Order

Once your order ships, you'll receive an email with tracking details. You can also track your order anytime by:

  • Visiting our Track Order page
  • Logging into your account dashboard
  • Using the tracking number provided in your shipping email

Delivery Instructions

During checkout, you can add special delivery instructions such as:

  • Leave at door / Safe place to leave
  • Call on arrival
  • Deliver to reception
  • Authority to leave signature

Large Item Delivery

For large items such as TVs (55" and above) and major appliances:

  • Items are delivered to your door (kerbside for apartments)
  • Installation services are not included unless specified
  • Please ensure someone is available to receive the delivery
  • Check items for damage before signing for delivery

Questions?

If you have any questions about shipping, please contact our customer service team:

  • Email: hello@valuehouse.com.au