Find answers to common questions about our products and services
Factory seconds are products that have minor cosmetic imperfections but are otherwise fully functional. These imperfections might include small scratches, dents, or packaging damage that occurred during manufacturing or shipping. All factory seconds are thoroughly tested to ensure they work perfectly.
Yes! Our refurbished products have been professionally restored to full working condition. They undergo rigorous testing and quality checks before being listed. Many refurbished items are virtually indistinguishable from new products and come with the same warranty coverage.
Yes, most of our products include the original manufacturer's warranty. The warranty period varies by product and is clearly stated on each product page. Some items may have a reduced warranty period, which will be noted in the product description.
Shipping times depend on your location. Metro areas typically receive orders within 2-5 business days, regional areas within 5-10 business days, and remote areas within 10-15 business days. You'll receive a tracking number once your order ships.
Shipping costs are calculated at checkout based on your location and the size/weight of your order. We use trusted courier partners to ensure your items arrive safely.
Yes! Once your order ships, you'll receive an email with tracking information. You can also track your order anytime using our Track Order page with your order number and email address.
We accept Visa, Mastercard, PayPal, and cash payments for local pickup orders. All online payments are processed securely through encrypted payment gateways.
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. All transactions are processed through secure, PCI-compliant payment processors.